Cookie and privacy policy


Visiting the website implies your explicit approval (by leaving your personal data or via opt-in) of the Privacy Statement and in this way also the way in which we collect, use and process your personal data.

Flan Caramel strives to maintain your privacy and to take care of the personal information you provide to us by treating it confidentially and carefully.

This Privacy Statement includes information about the personal data that Flan Caramel collects and the ways in which we use and process this personal data.

The person responsible for the processing of your data is Flan Caramel BVBA. Rostynedreef 23, 9880 // or 0472 64 92 84

Types of personal data

Flan Caramel can collect and process the following personal data:

  • Name
  • First Name
  • Company Name
  • Company Address
  • E-mail address
  • Telephone number (landline / mobile)
  • Company Name
  • Language preferences

In addition, Flan Caramel collects anonymous information regarding your use of the Flan Caramel website. This may include information about: browser used, pages visited, IP address, origin of your visit … You cannot be identified through this information, but it allows us to draw statistics of website use.

Collection and processing of personal data

Sometimes Flan Caramel asks you to fill in personal data. That information may be used to provide you with further information about our services or news related to Flan Caramel. This also includes the provision of data in the context of a quotation request or the exchange of business cards.

If you do not want this, you can simply let us know via that you want to stop this communication. You can view, request, change or object to the processing of your data at any time using the same method. You can unsubscribe from our newsletters or adjust your communication preferences by clicking on the unsubscribe link provided in each Flan Caramel email.

If you have any questions about the Privacy Statement or how Flan Caramel collects, uses or processes personal data, you can contact us at the same addresses.

Flan Caramel acts as responsible for the processing of the personal data collected through this website and can also entrust the processing thereof to external processors. In both cases, Flan Caramel takes all necessary measures to ensure the security and privacy of the processing. Apart from these processing parties, your data will never be passed on to third parties, unless a court order has been issued to provide data.

Use and storage of personal data

Flan Caramel can use your personal data for:

  • Sending targeted marketing and advertising, updates and promotional offers based on your communication preference
  • Optimizing the quality, management and content of the website
  • Creating statistical documents
  • The preparation of a quotation
  • Conducting customer satisfaction surveys, surveys and other market surveys
  • For the purpose of detecting profiles similar to yours, unless you have expressly objected to this
  • Unless a longer retention period is required or justified by law or by compliance with another legal obligation, Flan Caramel will only retain your personal data for the period necessary for the purposes listed above.
  • Security of personal data

Flan Caramel undertakes to take reasonable, physical, technological and organizational precautions with a view to preventing unauthorized access to and loss, misuse or alteration of your personal data.

In the exceptional case of loss of or breach of your personal data, Flan Caramel commits to report this loss or breach within 72 hours and to take necessary action to prevent further damage.


On June 5, 2012, the cookie legislation comes into force in Europe. This law stipulates that websites must inform their visitors clearly and completely about the use of cookies.

Functional cookies

The functional cookies (permanent and direct) on the Flan Caramel website are cookies that are necessary for the site to function and register the preferences entered by the visitor (e.g. choice of language) and recognize the visitor when they visit the website again. Below you will find how to do this.

Cookies for analytical purposes

This website also uses Google Analytics, a web analysis service provided by Google Inc. (“Google”) for statistical purposes. Google Analytics itself uses cookies to analyze how visitors use this website. The information generated by the cookies about your use of the Flan Caramel website is transferred to and stored by Google on servers in the United States. Google uses this information to prepare reports on website activity for Flan Caramel.

Google may not provide this information to third parties unless Google is legally obliged to do so. Google will not combine your IP address with other data that Google has. By accepting this Privacy Statement, you consent to the processing of the information by Google in the manner and for the purposes described above. Google adheres to the Safe Harbor principles and is affiliated with the Safe Harbor program of the United States Department of Commerce.

If you do not want data about your website visit to be passed on to Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on.

We use Hotjar cookies to analyze information about your surfing behavior and mouse movements. Please consult the Hotjar cookie policy for more information about these cookies.

These third-party cookies are placed on advertising platforms or networks to:

  • Display ads and track ad performance.
  • Enable ad networks to deliver ads that may be relevant to you based on your business (this is sometimes referred to as “behavioral” or “targeted” advertising)
  • They are usually placed by third-party advertising networks with the permission of a website operator. They can remember that you have visited a website and this information can be shared with other organizations, including other advertisers. However, they cannot determine who you are because the data collected is never linked to your profile.

Retargeting is a form of interest-based advertising with which we want to show you advertisements selected based on your online browsing activity on our website. This allows us to advertise to people who have previously visited our website. These cookies are usually placed on your device by third party advertising networks. Below we list the main external networks we work with.



Google Adwords

Without these cookies, online advertisements you come across are less relevant to you and your interests.

Delete and disable cookies

Most internet browsers are set up to automatically accept cookies. Via the browser settings on your computer you can, however, delete already placed cookies and refuse the placing of new cookies. The way in which differs per browser. If necessary, consult the help function of your browser or surf to for an explanation. On you can indicate which companies can and cannot record your surfing behavior.

Update Privacy Statement

This Privacy Statement can, without prior notice, be adapted in function of legal or other evolutions. Changes take effect as soon as they are announced on this website.


If you have complaints regarding the way in which Flan Caramel collects, uses and / or processes your personal data, you can submit a complaint to the Privacy Commission.